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Service Delivery Manager

Apply now Job no: 26511
Work type: Permanent Full Time
Location: Wellington
Categories: Information Technology

WHAT'S ON OFFER?

 

Fujitsu is a global leader with a long history of IT solutions delivery and support, and has an outstanding reputation in the market. With over 170,000 employees across 44 different countries globally, this is a great chance to progress your career with a major player in the IT market.

 

We are looking for an experienced Service Delivery Manager for a single enterprise level client in Wellington. The successful applicant will be in a position of trust and responsibility, of accountability and diplomacy.

 

Responsibilities of the Service Delivery Manager will include:

 

  • Acting as the main point of Customer contact for the Contracted Services
  • Management of the Contracted Services against their respective SLA's, and liaising with the Delivery Units to achieve this.
  • Reviewing SLA's with the Customer on an agreed regular basis.
  • Providing service reporting, reviews with the customer, and management of continuous service improvement policy and processes.
  • Establishing priorities and plans for service growth.  
  • Managing change to Contracted Services through the use of Change Management team.
  • Overseeing the performance of the incident management process and act as an escalation point for service issues requiring management intervention or attention.
  • Leadership of virtual delivery teams
  • Where the severity of the problem impacts the Customer's business, the SDM will be part of the escalation and communication channel to the Customer.
  • Review of Post incident reports and root cause and recommendations for presentation to the client
  • Undertake all Financial Management; control of costs, billing, invoicing etc. associated with services.
  • Overseeing and facilitating the service commencement /on boarding process for projects.

 

WHAT DO WE WANT FROM YOU

 

To be successful in this role you will need to have:

 

  • 4 or more years experience of complex service delivery from an enterprise organisation perspective
  • Customer focus, the ability to demonstrate strong customer relationship management capability and ability to translate that into internal actions and priorities
  • Minimum ITIL foundation qualifications, and practical knowledge of the use of core ITIL processes including Incident, Request and Change Management, focus on adhesion to process
  • Organisational skills, the ability to set team priorities aligned with internal and customer needs to ensure capable management of issues, risks, decisions and actions
  • Strong service improvement focus

 

If you think you have the skills and experience required, we're keen to hear from you. Please apply on-line using the link provided, or call Malcolm Dow, Recruitment Manager, on 04 890 9577 for further information.  

Advertised: New Zealand Standard Time
Applications close:

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