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Enhanced Desktop Support Analyst

Apply now Job no: 26809
Work type: Permanent Full Time
Location: Canberra
Categories: Information Technology

Fujitsu Australia and New Zealand is focussed on helping its customers with their digital transformation. Our people have access to significant resources to enhance their careers working with interesting technology, an energetic and agile working environment as well as opportunities to learn and grow locally and globally. We partner with our customers to consult, design, build, operate and support business solutions and are recognised as a supplier of choice for leading corporate and government organisations.


Due to increased growth, Fujitsu Federal Government Region is seeking Enhanced Desktop Support Analyst’s for full-time permanent opportunities based in Canberra. In these roles candidates will be primarily responsible for incident troubleshooting support within the SOE125, Windows 7, Windows 10, CITRIX and Outlook/Exchange environments. These roles will have KPI requirements in regards to knowledge and bring to front activities including automation for improving the customer experience.

Key responsibilities include but are not limited to:

  • Application support and high level technical incident troubleshooting support.
  • Liaison with internal, regional and national support areas as part of determining resolution for more complex technical issues.
  • Recommending improvements in processes to support consistent and best-practice delivery of business outcomes and reduce inefficiencies and variances.
  • Manage, assist and provide advice to staff for resolving and/or providing workarounds to incidents.
  • Manage the creation and modification of knowledge articles on key processes, customer applications and systems that can be used across the service desk and wider community of IT support staff.
  • Provide ongoing technical support to customers and handle incident resolution activities.
  • Mentoring and guidance of junior staff members.

Working at Fujitsu, you will be joining a trusted public sector partner and the Number 1 non-Telco provider to Federal Government. With over 700 staff members across our Federal Government region, you will have the opportunity to work across some of Fujitsu's high profile Government projects.

You will have exposure to the latest technology, highly skilled people and access to a host of staff benefits including (depending on eligibility):

  • Car plan
  • Employee purchase programs,
  • Airline club memberships,
  • Travel discounts
  • Corporate health insurance plan
  • Gym memberships


We are looking for a candidate with the ability to work to deadlines and changing priorities in a busy IT services environment. You will be able to prioritise and manage personal workloads whilst achieving both Fujitsu and customer objectives.

To be successful in this role, you will have demonstrated experience and knowledge in the following:

  • Expertise in one or more of the following fields:
    • SOE125
    • Windows 7
    • Windows 10
    • CITRIX
    • Outlook/Exchange
  • High level technical experience in:
    • Outlook/Exchange administration;
    • CITRIX administration;
    • Server administration;
    • Network administration;
  • Experience in providing Windows 7 and Windows 10 technical support;
  • Experience in Thin and Thick client end user support ;
  • Experience in providing remote support for software and hardware;
  • Demonstrated ability to manage and lead small teams of staff to achieve a common goal;
  • Demonstrated ability to motivate and mentor junior team members.
  • Demonstrated understanding of ITIL principals;
  • Ability to liaise with multiple vendors, customers and stakeholders at a technical level;
  • Ability to respond to client enquiries promptly, courteously and efficiently;
  • High level written and verbal communication skills;
  • Demonstrated ability to work both independently and within a team environment;
  • Demonstrated ability to use initiative and be able to manage time and workload effectively;
  • Demonstrated ability to multi-task and prioritise;
  • Demonstrated ability to follow instructions to completion.

PLEASE NOTE: Due to the security requirements of the role, candidates MUST BE AUSTRALIAN CITIZENS and hold an active NV-1 clearance.


Canberra, A.C.T

"At Fujitsu we are committed to provide an inclusive work environment and equal employment opportunity. We encourage applications from people from diverse backgrounds and culture"

"Fujitsu does not accept any unsolicited resumes from head-hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the Fujitsu careers portal, nor to any Fujitsu personnel. Fujitsu will not pay any fees relating to unsolicited resumes."

NB: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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