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SOE Engineer

Apply now Job no: 27338
Work type: Contractor, Contractor - Full Time
Location: Sydney
Categories: Information Technology

Fujitsu Australia Limited is part of one of the largest IT services companies in the World with annual revenues of more than $60 billion. Established for over 80 years, we employ in excess of 170,000 employees across 70 countries. Since 1972 we've grown to employ 5,000 people across our Australian and New Zealand operations and we continue to grow. In addition to extensive employee benefits package, we can offer real opportunities for growth and development.

What's On Offer?

Fujitsu are looking for an experienced candidate that has demonstrated capabilities and experience operating in an SOE role, in various managed End User Computing environments for a 6months contract with possible extensions.

It supports a core capability of supplying engineering, support & maintenance to Fujitsu Customers, under the guidance and direction of experienced Engineers and Architects.

The role supports and drives the technical agenda of the managed End User Computing environment, with a focus on repeatable 3rd level deliverables and implementation of simple and medium new technologies and changes with minimal supervision and be able to take initiative and look at the bigger picture

The role requires a high level of engagement with technical peers internally and externally

 Key Accountabilities

  • Maintain the managed End User Computing environment for Fujitsu Customers

    • Maintenance includes: The scripted OS installation model; imaging model; managed application deployment model; inventory, reporting, Group Policy configuration and maintenance.
  • 3rd level support, resolution & monitoring
  • Perform implementation activities from technical designs to meet project or service delivery requirements
  • Resolve routine and ad-hoc customer enquiries, ensuring established processes/systems are followed
  • Escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations
  • Ownership and accountability of all issues within the managed End User Computing environment, through to resolution
  • Facilitate and support, up to and including complex component and application deployments
  • Create, maintain and contribute to documentation & knowledge articles
  • Perform routine health checks on customer environments
  • Provide guidance and support to other teams, peers or customers
  • Develop a strong understanding of the customer environment, and service delivery requirements

What Do We Want From You?

  • Minimum of 2 years managing and supporting End User Computing environments
  • Minimum of 2 years’ experience in SOE support, maintenance and implementation
  • Strong software, hardware and environmental troubleshooting ability
  • Intermediate experience administering Active Directory and Group Policy
  • Microsoft Windows family of End User Computing Operating Systems and applications
  • Strong experience with enterprise deployment and management tools (ie; SCCM)
  • Experience with facilitating large and enterprise scale software deployments
  • Sound working knowledge/understanding of Microsoft unattended deployment methodologies for the Microsoft Windows family
  • Strong Scripting ability (PowerShell, VBScript, Batch, TSQL)
  • Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes
  • Excellent documentation skills, for user training and technical documents

Desired

  • Relevant industry certification viewed favourably
  • Relevant tertiary education
  • ITIL V3 Certification
  • Experience in Application packaging and deployment methodologies (Microsoft AppV, MSI, Windows Installer)

Advantageous

  • Experience supporting Citrix AppSense
  • Exposure to Mobility Services and platforms such as IOS, Android and Windows Phone
  • Knowledge of Apple OSX operating Systems
  • Experience in Application packaging and deployment methodologies (Microsoft AppV, MSI, Windows Installer)

Location

Macquaire Park

 “At Fujitsu we are committed to provide an inclusive work environment and equal employment opportunity. We encourage applications from people from diverse backgrounds and culture”

"Fujitsu does not accept any unsolicited resumes from head-hunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the Fujitsu careers portal, nor to any Fujitsu personnel. Fujitsu will not pay any fees relating to unsolicited resumes."

NB: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.

 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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